Patient Access Rep - ED (9a - 9:30p)

Our Lady of the Lake Regional Medical Center • Monroe, LA

114d

About The Position

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Requirements

• 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant).
• High School diploma or equivalent.
• Advanced clerical and computer skills.
• Critical thinking skills.
• Ability to work in high-stress situations.
• Professional appearance and behavior.
• Good communication skills.
• Dependability and flexibility.
• Teamwork.

Responsibilities

• Accurately register patients presenting to the Emergency Department.
• Validate patient identity and collect ED-specific screening information.
• Coordinate with ED nurses to ensure timely triage of patients.
• Verify insurance coverage and calculate patient co-insurance/deductibles/co-pays.
• Determine in-network and out-of-network status post-stabilization.
• Balance cash collected from patients.
• Demonstrate professional communication skills with patients, families, and staff.
• Manage patient and visitor concerns during traumas and disasters.
• Ensure compliance with federal and state regulations related to patient registration.
• Obtain necessary information from patients and input it into registration software.
• Use critical thinking skills to evaluate registration situations.
• Communicate the purpose of and obtain signatures on necessary hospital documents.
• Document each encounter in account notes for cross-functional communication.
• Monitor the waiting room and facilitate patient flow.
• Demonstrate knowledge of insurance plans and verify eligibility.
• Collect patient financial obligations at or before the time of service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees