Patient Access Rep- Centralized Scheduling

Community Health Network-posted about 1 year ago
Full-time • Entry Level
Remote • Indianapolis, IN
Hospitals
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The Patient Access Representative serves as the first point of contact for visitors at Community Health Network facilities, focusing on delivering exceptional customer service. This role involves various administrative tasks including appointment scheduling, registration, insurance verification, and data entry, all aimed at enhancing the patient experience.

  • Check in and out patients at the facility.
  • Schedule appointments and manage registration processes.
  • Verify patient demographics and insurance information.
  • Provide telephone coverage and assist with inquiries.
  • Perform data entry and maintain accurate records.
  • Handle authorizations and pre-registration tasks.
  • Manage new patient referrals and point of service collections.
  • Assist with other duties as assigned.
  • Two years of experience in customer service or healthcare office setting preferred.
  • High School Diploma or GED required.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multi-task and work as a team player.
  • Excellent critical thinking skills.
  • Proficient in data entry with multiple software applications.
  • Knowledge of Microsoft Office suite of products.
  • Volunteer opportunities
  • Professional development initiatives
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