The Patient Access Representative greets patients and guests in a courteous manner, whether via telephone or in person. This role involves initiating the scheduling of appointments or completing the check-in process/admission for patients. The representative is responsible for obtaining and verifying accurate identification and demographic data for the patient's permanent medical record, which assists in accurate reimbursement while maintaining the confidentiality of all patient information. Responsibilities include point-of-service collections, face-to-face patient interactions related to the registration and admission process, and verifying insurance through electronic means, telephone, or web applications. The representative aims to improve patient satisfaction by consistently representing the company professionally and is cross-trained to support multiple functions across all patient and payer types.