Radiology), full time, nights

Holland Hospital•Holland, MI

4d•$16 - $23

About The Position

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account. Serves as face of the hospital offering exceptional customer service Completes demographic and financial order entry within the Cerner EHR Verifies patient identification and scans ID and Insurance cards into EHR Interviews patients and verifies or updates medical health record at every visit Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians Explains and obtains compliant signatures on registration forms Answers patients and family wayfinding questions and helps direct as needed Acts as a preceptor Employment Type: Full time (72 hours every two weeks) Shift: Varied nights 7pm - 7am Weekend Requirements: Two out of five weekends Wage Range: $16.39-$22.95

Requirements

High School Diploma/GED or higher education

Responsibilities

Serves as face of the hospital offering exceptional customer service
Completes demographic and financial order entry within the Cerner EHR
Verifies patient identification and scans ID and Insurance cards into EHR
Interviews patients and verifies or updates medical health record at every visit
Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed
Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians
Explains and obtains compliant signatures on registration forms
Answers patients and family wayfinding questions and helps direct as needed
Acts as a preceptor
Verifies patient identification per hospital policy
Scans ID and Insurance Cards into hospital system
Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data
Verifies and updates demographic information for every visit regardless of how often the patient presents for services
Accesses various software systems to determine correct payer and benefit information
Demonstrates ability to interpret information and enter it into the Health Information System
Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay
Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians
Answers patient and family way finding questions or directs them appropriately
Escorts patients if needed
Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access
Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice
Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information
Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers
Specific duties as assigned
Performs bedside registration for Emergency Department patients arriving via Triage
Performs Quick Registration followed by bedside registration for Emergency Department patients arriving via Ambulance
Understands the need to be available at ambulance arrival to create visit promptly
Able to prioritize the order patients are registered based on acuity and chief complaint
Collaborates with ED clinical staff related to appropriate time to enter ED clinical room
Assembles charts/labels/ID band for Emergency visits and obtains compliant signatures on all related documents, including but not limited to Treatment and Payer Consent, Notice of Privacy Practices, Important Message from Medicare, Patient Belongings and Patient Rights
Demonstrates ability to work in the clinical area along with clinical staff during codes, traumas, and other emergency situations
Acts as phone operator routing all calls from internal and external customers throughout the hospital
Uses critical thinking to prioritize calls
Provides excellent customer service to all callers
Demonstrates ability to quickly respond to all Code events
Conveys calm during a code by remaining aware of tone of voice when paging overhead
Able to perform other duties while simultaneously acting as the operator related to creating and activating visits for other units of the hospital or other reports as assigned
Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times
Communicates effectively to patients explaining need to register out of order of sign in
Identifies when a scheduled patient has been pre-registered
Collaborate with Receptionist and clinical departments to assure good patient flow
Knows when and how to notify clinical areas that patient is ready for service or that patient will be late
Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book
Performs order entry and activation accurately
Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance
Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders
Demonstrates ability to verify medical necessity
Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient
Using exemplary customer service explains ABN to patient
Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement
Demonstrates ability to identify a compliant order
Understands how to contact the physician is a compliant order is needed