Patient Access Registration SMH Tower Clinic Float

Ochsner Health • Slidell, LA

143d • Remote

About The Position

The Patient Access Registration position at Ochsner Health involves greeting patients and guests courteously, whether via telephone or in person. The role includes initiating appointment scheduling, completing the check-in process, and verifying patient identification and demographic data for accurate medical records. This position is crucial for ensuring accurate reimbursement while maintaining patient confidentiality. Responsibilities also include point-of-service collections, verifying insurance, and improving patient satisfaction through professional representation. The job requires effective communication skills, computer proficiency, and the ability to handle high-stress situations while maintaining professionalism.

Requirements

• High school diploma or equivalent required.
• One year of related experience in hospital, clinic, medical office, business services/revenue cycle, or customer service.

Nice To Haves

• Associate's degree preferred.
• Certification in Healthcare Access Manager (CHAM) preferred.
• Certification in Healthcare Access Associate (CHAA) preferred.
• Certification as a Medical Assistant or other medical specialty-based certification preferred.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt behavior to the specific patient population.
• Remain knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements.

Benefits

• Equal Opportunity Employer
• Commitment to serve, heal, lead, educate, and innovate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED