Patient Access Registrar Lead, Night Shift, Patient Access

Adventist HealthCare•Rockville, MD

6d•$22 - $29

About The Position

Shady Grove Medical Center seeks to hire a Patient Access Lead in the Emergency Department who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As a Patient Access Registrar Lead, you will: Rotate through all Patient Access areas and fill-in wherever needed to provide coverage. Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities. Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments. Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures. Exhibit an expert understanding of registration and contractual requirements of the various payers. Promotes team building. Communicates well with Supervisor, co-workers and the administrative team. Assist with auditing accounts and denial management. Demonstrates excellent patient service skills, assists in problem resolution both internal and external. Demonstrates world class exceptional customer service and set example of correct phone etiquette. Promote teamwork and a positive work environment. Communicates to management when issues arise. Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management Assist with training of new team members. Independently problem solves and identifies opportunities for improvement Completes follow-up in accordance to department policy. Escalate appropriate issues to management Verify accuracy of all insurance information Conducts patient account assessments Verify insurance eligibility for all patients Attempt to ensure patient liabilities are paid in full at time of service. Communication clearly to patient or patient designee, insurance coverages/benefits, patient financial obligations, and impact of unpaid services Coordinates bed placement according to hospital guidelines and/or given staffing guidelines. Other duties as assigned

Requirements

Some college or post HS education preferred.
Minimum of 5 years experience within a healthcare environment. Can include insurer or public health setting as well.
At least 5 years experience in patient registration and/or eligibility and benefits.
Ability to work independently and in a team environment.
Must maintain a high level confidentiality
Must work well in stressful environments without compromising quality and accuracy.
Strong Customer Service skills
Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
Ability to initiate and follow through on projects and work independently.
Strong written and verbal communication skills.

Responsibilities

Rotate through all Patient Access areas and fill-in wherever needed to provide coverage.
Train and monitor activities of Patient Access Representatives for patient and family inquiries, registration and Bed Control activities.
Support Patient Access in updating patient information, processing insurance requirements and acts as liaison with other departments.
Exhibits leadership skills needed to support the department and to assist staff with adhering to departmental policies and procedures.
Exhibit an expert understanding of registration and contractual requirements of the various payers.
Promotes team building. Communicates well with Supervisor, co-workers and the administrative team.
Assist with auditing accounts and denial management.
Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
Demonstrates world class exceptional customer service and set example of correct phone etiquette.
Promote teamwork and a positive work environment.
Communicates to management when issues arise.
Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management
Assist with training of new team members.
Independently problem solves and identifies opportunities for improvement
Completes follow-up in accordance to department policy.
Escalate appropriate issues to management
Verify accuracy of all insurance information
Conducts patient account assessments
Verify insurance eligibility for all patients
Attempt to ensure patient liabilities are paid in full at time of service.
Communication clearly to patient or patient designee, insurance coverages/benefits, patient financial obligations, and impact of unpaid services
Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
Other duties as assigned

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support