Patient Access Receptionist/MA- Royse City

Hunt Regional Healthcare • Royse City, TX

6d • Onsite

About The Position

To support Hunt Regional Medical Partners' multi-specialty practice in a medical-clerical administrative capacity.

Requirements

• High school diploma or equivalent
• At least 3 years of experience (if not a Certified Medical Assistant)
• Excellent verbal/communication skills
• Ability to resolve conflict
• Excellent listening skills
• Solid Computer Skills
• Solid Customer Service Skills
• Ability to Multi-Task
• Solid Organization Skills
• Experience in Medical Office Environment
• Ability to Work in Fast Paced, Busy Environment
• Must be able to work mandatory rotating weekends and holidays
• Knowledge of anatomy, physiology, and medical terminology

Nice To Haves

• Certified Medical Assistant

Responsibilities

• Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
• Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
• Attends the required corporate integrity and compliance training and education programs.
• Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
• Complies with all HIPAA standards.
• Welcomes patients and visitors in a courteous and professional manner in person or on the telephone, and answering or referring inquiries.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients' anxieties, answering patient questions, and maintaining the reception area.
• Demonstrates ability to effectively communicate (written & oral) with individuals and groups of various backgrounds and educational levels in high stress situations.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner, under stressful demands while maintaining exceptional customer service.
• Obtains complete and accurate demographic, insurance and financial data to complete registration.
• Protects patient rights by maintaining confidentiality of medical, personal, and financial information.
• Contributes to team effort by accomplishing related results as needed.
• Updates and maintains patient database according to established procedures.
• Completes and balances all daily transaction paperwork.
• Maintains an open line of communication with all team members.
• Maintains consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Answer Telephones, assist with follow up appointments.
• Patient Check In and Out.
• Collect Copayments and Counter Payments.
• Eligibility and benefits.
• Assures completion of required forms.
• Scan and Index Documents into System(s).
• Account for Daily Encounters.
• Balance Cash Drawer.
• Transmission of Documents to All External Entities.
• Prepare Paperwork for Daily Clinic.
• Manage Outstanding Patient Balances and Collect as Patients Flow Through Clinic Environment.
• Support Physician and Co Workers in General Administrative Tasks.
• Greet and room patient in a professional and courteous manner.
• Take Vitals.
• Obtain History/Physical, Reason for Visit.
• Reconcile Medication(s) with Patient.
• Assist Physician/Provider in Patient Interaction and Procedures.
• Patient Treatment Room Preparation and Maintenance.
• Data Entry of Demographic and Clinical Information into HMRP System(s).
• Communicating Lab and Procedure Results to Patients.
• Review and Clarification of patient consent forms with patient prior to patient signing forms.
• Call/Process Prescriptions to Pharmacy as applicable.
• Ability to provide and explain instructions for Patient Procedure Preparation, Prescription, and other directives needed with regard to patient education.
• Preparation of Chart information for Physician as needed/requested.
• Knowledge and proper demonstration of how to safely and properly draw and administer injections.
• Inventory Maintenance.
• Strong knowledge of anatomy, physiology, and medical terminology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees