PATIENT ACCESS QUALITY MANAGEMENT COORDINATOR - ADMISSIONS

Cook County, IL•Chicago, IL

28d•Onsite

About The Position

Monitors, evaluates and supervises the quality, appropriateness and daily functions of staff within the Patient Access Department of the Cook County Health & Hospitals System (CCHHS). Maintains the accounts receivable systems for optimum performance in tracking and collection accounts receivable. Promotes quality review by initiating/participating in specific reviews/audits and assists with quality monitoring.

Requirements

High School Diploma or GED is required (must provide proof at time of interview)
Five (5) years of experience in a healthcare system billing department is required
Three (3) years of experience in a supervisory or management capacity within a Patient Access Department in a large hospital system is required
Knowledge of hospital Patient Access practices is required
Knowledge of hospital specific Patient Access registration software is required
Knowledge of Microsoft Office Suite is required
Knowledge of hospital Patient Access practices
Knowledge of hospital specific Patient Access software
Knowledge of Microsoft Office Suite
Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
Excellent program development, management, and leadership skills
Strong customer service and empathy skills
Demonstrates good computer and typing skills
Demonstrate good phone and email etiquette skills with strong response times
Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills
Demonstrate attention to detail, accuracy and precision
Ability to prioritize, plan, and organize projects and tasks
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to adhere to department policies and standards utilizing best practices
Ability to maintain a professional demeanor and composure when challenged
Ability to function autonomously and as a team member in a multidisciplinary team
Ability to train by presenting concepts and demonstrating tasks
Ability to monitor, evaluate and coach Patient Access staff

Nice To Haves

Bachelor's Degree from an accredited college or university is preferred (Must provide official copy of transcript at the time of interview)
Certified Health Financial Practitioner (CHFP) or Fellow of the Healthcare Financial Management Association (FHFMA) is preferred
Seven (7) years of experience in a healthcare system billing department is preferred

Responsibilities

Monitors and evaluates the quality and appropriateness of work performed by Patient Access staff and addresses performance issues.
Monitors the daily functions of admitting, bed control, same day surgeries, centralized registration, pre-certification, and financial counseling staff within the constraints of the overall department strategy set forth by the CCH management of Patient Access.
Mentors and develops current department staff and aides System Manager in management succession planning.
Assists with reviewing policies and procedures developed within the department.
Operationalizes new/revised policies and identifies gaps and concerns with new policies.
Develops and maintains the accounts receivable systems for optimum performance in tracking and collecting accounts receivable.
Utilizes system and ad hoc reports to identify opportunities for improvement in the Patient Access process.
Monitors vendor performance and recommends change when appropriate.
Remains abreast of compliance regulations, standards and directives regarding governmental/regulatory agencies and/or third-party payers.
Promotes quality review by initiating/participating in specific reviews and assists with quality monitoring.
Collaborates with CCH Leadership of Patient Access to create executive level summary reports.
Participates in organizational and departmental committees, as well as in special projects.
Performs other duties requested by Leadership of CCH Patient Access department