Patient Access QA Specialist

Trinity Health•Maywood, IL

10d•$19 - $30

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Regional Patient Access QA Specialist and become Loyola Strong! What you’ll do: As a Regional Quality Assurance Specialist, you will support key operational and performance initiatives across Trinity Health by leveraging your advanced knowledge of Patient Access and Revenue Cycle processes. You’ll research, collect, and analyze data to identify opportunities, develop solutions, and recommend improvements that enhance program efficiency, quality, and patient experience. In this role, you will: Analyze data and prepare detailed summaries, trends, and graphical reports to support decision-making. Lead performance improvement efforts to strengthen registration accuracy, quality, and compliance. Monitor and evaluate hospital registration performance, identify vulnerabilities, and support corrective/preventive actions. Develop reports, educational materials, and process documentation using multiple system applications. Support onboarding and ongoing education for new and current colleagues; serve as a peer influencer and resource. Apply knowledge of Trinity Health policies, quality standards, and regulatory guidelines to ensure safe, ethical, and compliant practices. We offer our QA Specialists: Opportunities to directly influence operational quality and patient experience Collaboration with leadership and cross-functional teams Growth opportunities through impactful project work and data-driven initiative Benefits From Day One DailyPay! Work Today/Get paid today Tuition Reimbursement

Requirements

Bachelor’s degree in healthcare or equivalent education and experience
Five (5) years of hospital Patient Access experience
Strong working knowledge of insurance, government programs, billing processes, and registration workflows
Ability to analyze data, create reports, and present findings to support operational decisions
Understanding of Revenue Cycle KPIs and ability to identify quality and performance risks
Experience with Cadence, Prelude, Referral applications strongly preferred
Mastery in scheduling and insurance verification for at least three modalities (3+ years acute care scheduling experience)
Experience training others on Patient Access processes and systems

Nice To Haves

Professional certifications preferred: AAPC, AHIMA, HFMA, AAHAM, NAHAM
Experience with Cadence, Prelude, Referral applications strongly preferred

Responsibilities

Analyze data and prepare detailed summaries, trends, and graphical reports to support decision-making.
Lead performance improvement efforts to strengthen registration accuracy, quality, and compliance.
Monitor and evaluate hospital registration performance, identify vulnerabilities, and support corrective/preventive actions.
Develop reports, educational materials, and process documentation using multiple system applications.
Support onboarding and ongoing education for new and current colleagues; serve as a peer influencer and resource.
Apply knowledge of Trinity Health policies, quality standards, and regulatory guidelines to ensure safe, ethical, and compliant practices.