Patient Access Priority Engagement Specialist

Emory Healthcare•Tucker, GA

About The Position

Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a - 5:00p / Full Time / 40hrs Description JOB REQUIREMENTS: Responsible for maintaining and monitoring the scheduling guidelines and protocols across multiple sections. May participate in special projects as directed by supervisor or other leadership. Participates in clinic-wide access improvement initiatives. Coordinates training and onboarding of new team members. May perform quality assurance functions and duties. May oversee distribution of work queues and assignments. Monitors team metrics and distributes relevant reports. Serves as functional backup for updates to Workforce Management systems. MINIMUM QUALIFICATIONS: A Bachelors degree in a related field is preferred. A minimum of 1 year of experience in a customer service, hospitality, call center, or sales environment required. Preferred candidates will have knowledge and experience in imaging scheduling, including but not limited to mammography, bone density, ultrasound, general diagnostic, MRI, computed tomography (CT), nuclear medicine, and positron emission tomography (PET). ADDITIONAL REQUIREMENTS: Preferred experience in imaging scheduling, including but not limited to interventional radiology (IR), respiratory, nutrition, cardiology (ECHO), cardiac catheterization, electrophysiology (EP), surgery, and vascular. Candidates must adhere to scheduling guidelines, quality scores and demonstrate proficiency in all registration aspects. The ability to navigate multiple applications, along with strong computer, writing, and customer service skills, is essential. Participation in ongoing training and cross-training is required to continuously enhance skills and knowledge relevant to the role, ensuring patient satisfaction. Additionally, applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care.

Requirements

A minimum of 1 year of experience in a customer service, hospitality, call center, or sales environment required.
Candidates must adhere to scheduling guidelines, quality scores and demonstrate proficiency in all registration aspects.
The ability to navigate multiple applications, along with strong computer, writing, and customer service skills, is essential.
Participation in ongoing training and cross-training is required to continuously enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
Applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations to ensure excellent patient care.

Nice To Haves

A Bachelors degree in a related field is preferred.
Preferred candidates will have knowledge and experience in imaging scheduling, including but not limited to mammography, bone density, ultrasound, general diagnostic, MRI, computed tomography (CT), nuclear medicine, and positron emission tomography (PET).
Preferred experience in imaging scheduling, including but not limited to interventional radiology (IR), respiratory, nutrition, cardiology (ECHO), cardiac catheterization, electrophysiology (EP), surgery, and vascular.

Responsibilities

Responsible for maintaining and monitoring the scheduling guidelines and protocols across multiple sections.
May participate in special projects as directed by supervisor or other leadership.
Participates in clinic-wide access improvement initiatives.
Coordinates training and onboarding of new team members.
May perform quality assurance functions and duties.
May oversee distribution of work queues and assignments.
Monitors team metrics and distributes relevant reports.
Serves as functional backup for updates to Workforce Management systems.