Patient Access Navigator I

Cooper University Hospital • Camden, NJ

101d • $17 - $27

About The Position

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Requirements

• Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• Excellent oral and written communication skills.
• Ability to maintain or exceed performance metrics.
• Strong decision-making skills.
• Excellent time management and organizational skills.
• Proficiency in the use of the Internet, Excel, Word, and Outlook.

Nice To Haves

• Experience in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.
• Knowledge of EPIC systems.
• Bilingual skills.

Responsibilities

• Provide centralized point of patient access to physician and radiology services.
• Facilitate patient access throughout Cooper’s provider network.
• Deliver exceptional experience to patients, customers, and physicians.
• Work collaboratively in a team environment.
• Analyze issues and identify the best resolution quickly.

Benefits

• Comprehensive benefits program including health, dental, vision, life, disability, and retirement.
• Opportunities for career growth through professional development.

What This Job Offers

• Education Level: High school or GED