Patient Access Medical Reception - Registration - per diem

Jefferson Healthcare • Port Townsend, WA

23d • Onsite

About The Position

Patient Access & Medical Reception (Care Team Specialist I) Registration - Per Diem Announcement #320764 Jefferson Healthcare is looking for a critically thinking, detail oriented, customer service minded individual to join our Registration Team as a Care Team Specialist I in our central registration area in a per diem role. The role of a Care Team Specialist is both dynamic and engaging within the healthcare sector. Care Team Specialists are important liaisons between the medical care team and the patients and have important impacts throughout the medical. This position involves interacting with diverse individuals coming into the hospital, gathering essential information, assisting patients with navigation, and supplying clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience. Registration is a 24x7 department supporting patient care 24 hours/day, 7 days/week, 365 days/year. Staff do cover nights, weekends and holidays and the ideal candidate will have a willingness to work those shifts and support the team by covering shifts. An ideal candidate will also have experience with medical office reception or customer service. They will have strong communication skills, be organized and detail-oriented, and have a skill for helping others. Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply!

Requirements

• High School degree or equivalent required
• One year of related experience in a customer service setting preferred
• Customer service experience strongly preferred
• One year of experience using Epic EMR preferred
• Basic knowledge of medical terminology preferred
• Must stay current in knowledge base and meet Hospital-mandated education requirements

Responsibilities

• taking patient calls
• scheduling appointments
• verifying insurance
• communicating with clinical care teams
• multitask and handle patient inquiries with sensitivity and professionalism

Benefits

• A fulfilling career in the medical field
• Structured onboarding with a dedicated trainer
• A supportive leadership and peer team
• A competitive wage including additional differentials for evening, night and weekend shifts
• Additional 15% wages in lieu of benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees