Patient Access Market Director-Detroit, MI- $15K Sign-on

Tenet Healthcare Corporation•Detroit, MI

44d•$104,624 - $156,957

About The Position

The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA) Operating goals, set by the Patient Access Process group that drive SLA patient and account cycle time and productivity standards process quality and accuracy adherence to process standards Relative cost management metrics goals expense, cost, and margin control monthly, quarterly, and annual financial goal management As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Requirements

Strong knowledge and ability to drive operational metrics.
Knowledge of detailed Patient Access processes
Knowledge of the flow of the revenue cycle
Excellent oral and written communication skills
Detail oriented, analytical skills, and an ability to work independently
PC/Systems literate including the Internet and basic MS office skills
Proficiency in prioritizing and managing multiple tasks
Operating Discipline and Business Acumen
Strong leadership and organizational skills
Deal with Ambiguity and make good decisions
Assess, coach, train and develop talent
Possesses excellent tactical execution skills
Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.
Demonstrates strength in both performance management and leadership development
Manage change while minimizing interruption at an operational and service level
Advanced writing, verbal and presentation skills
Provide advanced customer service
At least 4 years manager/director level experience, including experience managing multi-level positions.
At least 1 year director level over multiple facilities/units or equivalent business experience
4 year college degree
Must be able to work in sitting position, use computer and answer telephone
Ability to travel
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Responsibilities

Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility.
Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics.
Works daily with his/her direct reports to execute against plans.
Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels.
Analyzes monthly P & L's to ensure positive EBIT performance.
Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access.
Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.
Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients.
Work collaboratively within business units to ensure organizational goals are achieved.

Benefits

Medical, dental, vision, disability, life, and business travel insurance
Manager Time Off - 20 days per year
401k with up to 6% employer match
10 paid holidays per year
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

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