Patient Access Market Director

Conifer Health Solutions • Detroit, MI

303d • $104,624 - $156,957

About The Position

The Dir, PA Market is responsible for Conifer's Patient Access day-to-day operating activities. This role is responsible for meeting all goals set for the operations and has total control of the operations to meet these goals. The Operations leader responsibilities include delivery of Client Service Level Agreements (SLA), operating goals, set by the Patient Access Process group that drive SLA, patient and account cycle time and productivity standards, process quality and accuracy, adherence to process standards, relative cost management metrics goals, expense, cost, and margin control, and monthly, quarterly, and annual financial goal management.

Requirements

• At least 4 years manager/director level experience, including experience managing multi-level positions.
• At least 1 year director level over multiple facilities/units or equivalent business experience.
• 4 year college degree.
• Strong knowledge and ability to drive operational metrics.
• Knowledge of detailed Patient Access processes.
• Knowledge of the flow of the revenue cycle.
• Excellent oral and written communication skills.
• Detail oriented, analytical skills, and an ability to work independently.
• PC/Systems literate including the Internet and basic MS office skills.
• Proficiency in prioritizing and managing multiple tasks.
• Strong leadership and organizational skills.
• Ability to deal with ambiguity and make good decisions.
• Ability to assess, coach, train and develop talent.
• Possess excellent tactical execution skills.
• Ability to motivate and maintain effective working relationships with staff and all stakeholders.
• Demonstrate strength in both performance management and leadership development.
• Manage change while minimizing interruption at an operational and service level.
• Advanced writing, verbal and presentation skills.
• Provide advanced customer service.

Responsibilities

• Direct and execute business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility.
• Manage overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics.
• Work daily with direct reports to execute against plans.
• Support the establishment of hospital budgets and manage human resource utilization at all levels.
• Analyze monthly P & L's to ensure positive EBIT performance.
• Ensure regional leadership is aware of any hospital specific initiatives impacting Patient Access.
• Manage all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations.
• Leverage skills to other hospitals outside of direct responsibility as needed.
• Ensure adherence to all standardized processes and be viewed as an effective support partner to both direct and indirect reports and clients.
• Collaborate within business units to ensure organizational goals are achieved.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Manager Time Off - 20 days per year.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• Paid leave in accordance with Colorado's Healthy Families and Workplaces Act for Colorado employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree