Astria - Patient Access Manager

Abax Health•Yakima Valley, WA

14h•Onsite

About The Position

The Operations Manager at Abax Health is responsible for leading high-performing, Patient Access team at onsite Astria facility. This role oversees multiple supervisors and service lines, ensuring operational excellence, consistent execution, and measurable results. The Manager plays a critical role in driving performance through strong leadership, standardized processes, and KPI-focused management while maintaining Abax’s commitment to exceptional service and client trust.

Requirements

Bachelor’s degree or equivalent experience required
3+ years of experience in Patient Access, healthcare operations, or revenue cycle management
2+ years of leadership experience managing supervisors or multi-team environments
Strong understanding of Patient Access KPIs, SLAs, and performance management
Experience working in a remote or distributed workforce environment
Proven ability to lead and develop remote teams
Strong analytical and data-driven decision-making skills
Excellent communication and stakeholder management abilities
Ability to manage competing priorities in a fast-paced environment
High level of accountability, organization, and attention to detail
Proficiency with EMRs, call center platforms, and reporting tools

Nice To Haves

Experience supporting multiple clients or service lines preferred

Responsibilities

Lead, coach, and support multiple Operations Supervisors and teams
Establish clear expectations for performance, accountability, and professional growth
Conduct regular performance reviews, coaching sessions, and corrective action when needed
Promote a culture of ownership, collaboration, and continuous improvement consistent with Abax values
Oversee patient access team
Ensure standardized workflows are consistently executed across multiple Abax client programs
Identify operational inefficiencies and implement scalable process improvements
Ensure compliance with client requirements, SLAs, and regulatory standards
Own and manage key performance indicators (KPIs) such as service levels policy and procedures
Analyze performance trends and proactively address risks or performance gaps
Partner with supervisors to develop action plans that drive results and accountability
Prepare and present clear, data-driven performance reporting to Abax leadership and clients
Serve as a primary operational contact for assigned Abax clients
Build strong, trusted relationships through consistent communication and delivery
Participate in client meetings, performance reviews, and issue resolution
Ensure client expectations are met while maintaining Abax’s operational standards
Lead continuous improvement initiatives that enhance patient experience and operational outcomes
Support onboarding of new clients, workflows, and technologies
Ensure process documentation and best practices are maintained and updated
Contribute to strategic initiatives that support Abax’s growth and scalability