Patient Access Manager - East Jefferson General Hospital

LCMC Health • Metairie, LA

1d • Onsite

About The Position

Your job is more than a job Step into a leadership role that truly matters! As a Patient Access Lead at LCMC Health, you play a critical role in ensuring a smooth, accurate, and patient-centered access experience. You support daily operations, guide team performance, and help drive compliance, efficiency, and continuous improvement across patient access functions. You lead by example—supporting staff, managing workflows, and stepping in when needed to keep operations moving. You balance people leadership with operational accountability, always keeping patient experience and organizational goals top of mind. What you’ll do: Oversee daily patient access operations to ensure accuracy, compliance, and data integrity Monitor staff performance and workflows, including revenue cycle work queues Serve as backup support for Patient Access staff to ensure uninterrupted service Support staff scheduling, training, onboarding, and performance management Provide coaching, feedback, and development opportunities to team members Monitor patient flow and proactively resolve operational or patient-related issues Ensure compliance with payer, regulatory, and organizational requirements Participate in process improvement initiatives and share recommendations with leadership What you’ll need: High School Diploma or equivalent 5+ years of customer service experience, including 3+ years in patient access Experience supporting or leading teams in a healthcare or revenue cycle setting Working knowledge of EMR systems, ADT functions, and payer guidelines Preferred: Bachelor’s degree or higher CHAM or CHAA certification or other healthcare-related certification Hospital or emergency department patient access experience Lead with purpose. Support every patient journey! WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

• High School Diploma or equivalent
• 5+ years of customer service experience, including 3+ years in patient access
• Experience supporting or leading teams in a healthcare or revenue cycle setting
• Working knowledge of EMR systems, ADT functions, and payer guidelines

Nice To Haves

• Bachelor’s degree or higher
• CHAM or CHAA certification or other healthcare-related certification
• Hospital or emergency department patient access experience

Responsibilities

• Oversee daily patient access operations to ensure accuracy, compliance, and data integrity
• Monitor staff performance and workflows, including revenue cycle work queues
• Serve as backup support for Patient Access staff to ensure uninterrupted service
• Support staff scheduling, training, onboarding, and performance management
• Provide coaching, feedback, and development opportunities to team members
• Monitor patient flow and proactively resolve operational or patient-related issues
• Ensure compliance with payer, regulatory, and organizational requirements
• Participate in process improvement initiatives and share recommendations with leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED