Patient Access Manager - Bangor, ME

UnitedHealth Group•Bangor, ME

3d•Onsite

About The Position

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. The Patient Access Manager role serves to improve the overall effectiveness of Revenue Cycle Patient Access policies, practices, and technology platforms for a hospital and clinic Primary Responsibilities: To serve as an internal subject matter expert and oversee all aspects of daily operations including supervising the activities of the on-site registration team(s), assist with the development of policies, procedures, and processes, and coordinate with integrated departments to ensure patient safety and patient satisfaction The Patient Access Manager will provide direction and leadership for the Registration areas such as information desk, registration stations, emergency department, walk-in care locations, switchboard, and/or other staffed access points The Patient Access Manager will support, track, manage, and champion Revenue Cycle Patient Access initiatives with emphasis on registration functions and downstream impact, sharing results with key stakeholders This role will serve as a leading resource in the areas of process improvement, organizational development, change management, performance monitoring, and other analytics This position will facilitate projects and will apply influential techniques to lead teams toward best practice solutions Solid communication and leadership skills are required You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

5+ years of relevant experience in a patient access hospital setting or revenue cycle management experience
5+ years of progressive management level experience managing large teams of up to 50 people
3+ years of experience with revenue cycle operations, specific to scheduling functionality, approaches, workflows, and benchmark goals
3+ years of experience developing, creating and delivering presentations to all levels of the organization
Intermediate Microsoft software knowledge
Willing to work onsite at a facility in Bangor, ME
Willing or available to work occasional evenings, weekends, and holidays as needed to support critical operations and staffing needs

Nice To Haves

Experience with Cerner software, data and business information
Management experience in a healthcare organization

Responsibilities

Serve as an internal subject matter expert and oversee all aspects of daily operations including supervising the activities of the on-site registration team(s), assist with the development of policies, procedures, and processes, and coordinate with integrated departments to ensure patient safety and patient satisfaction
Provide direction and leadership for the Registration areas such as information desk, registration stations, emergency department, walk-in care locations, switchboard, and/or other staffed access points
Support, track, manage, and champion Revenue Cycle Patient Access initiatives with emphasis on registration functions and downstream impact, sharing results with key stakeholders
Serve as a leading resource in the areas of process improvement, organizational development, change management, performance monitoring, and other analytics
Facilitate projects and will apply influential techniques to lead teams toward best practice solutions