Patient Access Manager

Baptist Neighborhood Hospital • San Antonio, TX

101d

About The Position

The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician. This role is crucial in maintaining compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations. The manager will effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service, while also ensuring the accuracy and completeness of daily registrations. The position involves compiling, analyzing, and reporting data for Patient Access quality measures, ensuring collection of payments and cash drawer reconciliation, and preparing work schedules and payroll to accommodate budget and allotted FTEs. The Patient Access Manager will also oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician and ensure QA of site-specific medical records.

Requirements

• Requires a High School Diploma or GED
• A four-year degree in business or healthcare highly preferred
• A minimum of five years patient registration and insurance verification experience in a health care setting is required
• A minimum of two years supervisory experience in health care setting is also required
• Emergency Department registration experience, strongly preferred
• Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid) and payors, required
• Basic understanding of medical terminology
• Knowledge or previous experience using EMR, required
• Excellent customer service
• Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
• Position requires fluency in English; written and oral communication

Nice To Haves

• Demonstrated indirect leadership experience may be considered in lieu of supervisory experience provided it is a direct fit to the role, e.g., lead role, project management or other leadership experiences

Responsibilities

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
• Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
• Ensure the accuracy and completeness of daily registrations
• Compile, analyze, and report data for Patient Access quality measures
• Ensure collection of payments and cash drawer reconciliation
• Prepare and make weekly deposits
• Prepare work schedules and payroll to accommodate budget and allotted FTEs
• Effectively communicate and maintain working relationship with the registered dietician
• Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
• Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
• Interview, hire, train, evaluate, and counsel patient access team members
• Provide continuous training for and communicate changes to existing employees
• Ensure all personnel policies are followed
• Work closely and professionally with regional and corporate partners on special projects
• Provide focused education and training for patient access team members around point of service collections
• Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
• Distribute mail appropriately
• Order office supplies as needed
• Maintain a clean working environment for the facility
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree