Patient Access Liaison (Central)

Priovant Therapeutics

About The Position

Priovant is committed to developing and commercializing therapies that address high unmet need in autoimmune disease. As we prepare for launch, we are building a world-class Patient Services organization to support patients, healthcare providers (HCPs), and access pathways from day one. The Patient Access Liaison (PAL) is a field-based, high-touch role dedicated to helping patients and healthcare provider (HCP) offices navigate the complexities of access to therapy. As a trusted resource and advocate, the PAL provides education, guidance, and support across insurance coverage, prior authorization, medical exceptions, appeals, affordability programs, and adherence to ensure patients can begin and continue therapy with confidence. This role is critical to launch readiness and long-term commercial success.

Requirements

Bachelor’s degree required.
5–8+ years of experience in direct patient engagement, access & reimbursement, field reimbursement, or related field-based roles.
Willingness to travel within assigned geography.
Demonstrated experience directly supporting patients in complex healthcare or reimbursement environments.
Strong knowledge of prior authorization, benefits verification, appeals, and payer policy interpretation.
Understanding of specialty pharmacy workflows and pharmacy-benefit dynamics.
Working knowledge of HIPAA, OIG guidance, and pharmaceutical compliance standards.

Nice To Haves

Experience supporting rare disease, specialty, or highly complex therapeutic areas preferred.
Deep hands-on experience with PA, appeals, medical exceptions, and specialty pharmacy coordination.
High-touch patient engagement experience in complex reimbursement environments.
Experience supporting launch or early commercial environments.
Demonstrated ownership, accountability, and ability to operate independently.
Strong communication skills with HCP offices and cross-functional partners.
Comfort working in a fast-moving, high-accountability organization.

Responsibilities

Serve as the dedicated access resource for assigned patients, building meaningful relationships and delivering high-touch support throughout the treatment journey.
Conduct Welcome Calls and provide education on insurance coverage, affordability programs, and therapy expectations.
Demonstrate deep empathy and emotional intelligence in every patient interaction, actively listening to concerns, validating experiences, and meeting patients where they are in their journey.
Build trust through compassionate, patient-centered communication—ensuring individuals feel heard, supported, and empowered during what may be a vulnerable or overwhelming time.
Counsel patients on treatment administration, adherence strategies, and management of access-related barriers.
Proactively identify and offer resources for financial, reimbursement, or coverage challenges to minimize therapy delays or interruptions.
Conduct scheduled follow-ups to reinforce adherence, address evolving concerns, and ensure continuity of care.
Coordinate with internal teams, specialty pharmacies, and case management partners to accelerate time-to-therapy.
Educate HCP offices on payer coverage requirements, step therapy protocols, PA submission processes, medical exceptions, and appeals best practices.
Serve as a real-time resource for resolving patient-specific access barriers, including denied PAs, medical exceptions, and formulary restrictions.
Assist offices in navigating electronic prior authorization (ePA) platforms and payer portals where appropriate.
Support benefits investigations and interpretation of payer policies to proactively minimize administrative delays.
Maintain compliant, professional engagement aligned with regulatory and company standards.
Demonstrate deep working knowledge of pharmacy-benefit and specialty pharmacy workflows.
Navigate complex PA, appeals, and medical exception processes with accuracy and urgency.
Reinforce appropriate use of copay assistance, bridge programs, and foundation support options.
Proactively anticipate payer trends and coverage nuances and implement mitigation strategies to minimize barriers to patient access.
Act as a conduit between the Physician Engagement Team, Case Management Team, Market Access, and Specialty Pharmacy partners.
Escalate high-impact access cases with sound judgment and clear documentation.
Provide field insights on payer dynamics, access trends, and patient experience gaps.
Participate in launch readiness activities and ongoing business reviews.
Document all field interactions and case updates within CRM systems in accordance with SOPs and compliance requirements.
Monitor key performance indicators including time-to-therapy, PA approval rates, and patient engagement metrics.
Identify patterns in reimbursement barriers and contribute to proactive solution development.
Maintain disciplined territory management and execution in a fast-moving launch environment.