Patient Access Liaison, South Atlantic

BridgeBio Pharma

3d•$185,000 - $235,000•Remote

About The Position

BridgeBio is looking for a Patient Access Liaison (PAL) in the South Atlantic region to engage with patients/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of Commercialized assets. The ideal candidate would reside in the Washington, DC/Baltimore area. Reporting to the Director of Patient Access Liaisons, this individual will be responsible for engaging with patients/care partners and cross-functional teams. The Patient Access Liaison will play a critical Commercial role in support of BridgeBio assets. The primary goal will be to educate patients/care partners on access, affordability, and reimbursement process, build patient support program awareness, and execute on all new product launch activities. The Patient Access Liaison will work collaboratively with the Director of Patient Access Liaisons and internal colleagues to align on the patient services goals and pull through on brand strategies. The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access. Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and exhibit strong relationship-building skills are a must.

Requirements

BA/BS degree is preferred
Minimum of 5-8 years of Biotech/Pharma experience. Patient services, Market Access, and hub experience preferred
Cardiology, Pediatric, Oncology and Rare Disease experience are preferred
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Demonstrate confidence in building rapport with patients/care partners
Must have a strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
Extremely detail oriented to create and manage program documents
Experience establishing and maintaining high-level relationships with key decision-makers

Nice To Haves

Training experience is a plus

Responsibilities

Provide patients/care partner-facing access and affordability support for all BridgeBio Commercialized assets. This requires working closely with the Market Access team, Commercial, Training, and Brand Marketing team
Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders
Lead the evaluation and implementation of patient access opportunities within a specific geographic area for all applicable patients
Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability with patients/care partners
Direct access support between consented patients and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)
Coordinate with the hub partner on missing information follow-ups
Own the relationship between ForgingBridges, a support program offered to patients to access the BridgeBio approved medicines, and consented patients
Onboard and welcome new patients to the ForgingBridges support program
Manage patient status changes with ForgingBridges and follow-up with patients/care partners, prescriber’s offices, and pharmacies
Ensure ForgingBridges support program business rules are followed
Control the workflow of information and communications with consented patients
Collaborate with BridgeBio Patient Advocacy team on patients/care partners engagements and attend local, regional, and national advocacy meetings/events
Facilitate and present in-office education with patients/care partners as requested
Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions
Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with patients/care partners
As needed, attend Commercial national sales meetings, conferences, and regional events
Work on designated projects that are within the scope of services for Market Access as assigned and/or consistent with developmental plans and strengths
Provide strategic and tactical input for continuous improvement purposes
Develop tactical plans (i.e., educating, triaging, hub interactions, etc.) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics as identified by Market Access leadership
Additional responsibilities may be assigned
40-60% domestic travel is required, regionally and intermittently across the US

Benefits

Market leading compensation
401K with 100% employer match on first 3% & 50% on the next 2%
Employee stock purchase program
Pre-tax commuter benefits
Referral program with $2,500 award for hired referrals
Comprehensive health care with 100% premiums covered - no cost to you and dependents
Mental health support via Spring Health (6 therapy sessions & 6 coaching sessions)
Hybrid work model - employees have the autonomy in where and how they do their work
Unlimited flexible paid time off - take the time that you need
Paid parental leave - 4 months for birthing parents & 2 months for non-birthing parents
Flex spending accounts & company-provided group term life & disability
Subsidized lunch via Forkable on days worked from our office
People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, Spring Health & BetterUp Coaching
We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities