Patient Access Liaison III

Summa Western Reserve Hospital • Akron, OH

370d • $19 - $22

About The Position

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. The Patient Access Liaison III provides experienced assistance to callers and/or patients in various capacities including way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient signs/symptoms, class scheduling, and addressing any other questions or concerns. This role involves cross-training in at least two other areas of access to gain skills necessary for scheduling, pre-registering, verifying insurance information, and scheduling office visits or tests/procedures as applicable to meet business needs. The liaison works alongside leadership to mentor, train, and offer side-by-side coaching to team members, ensuring a high level of customer service to present a positive impression of Summa Health.

Requirements

• Associates Degree or equivalent combination of education and/or experience.
• Three years of customer service or general office support experience, including one year in a patient access position.
• Knowledge of patient registration, insurance verification/pre-certification, financial counseling, and patient accounts.

Nice To Haves

• Experience working in a clinical access center.
• Proficiency in Microsoft Office products (Excel, Word, Outlook).
• Ability to interact effectively with diverse patient populations.

Responsibilities

• Provide assistance to callers and patients in way-finding, appointment scheduling, and pre-service registration.
• Verify insurance information and collect co-pays as necessary.
• Refer patients to physicians and conduct initial screenings of patient signs/symptoms.
• Schedule classes and address any other patient inquiries or concerns.
• Cross-train in at least two other areas of access to meet business needs.
• Mentor and train team members, providing coaching and support.
• Deliver high-quality customer service to enhance the patient experience.

Benefits

• Competitive pay and benefits package.
• Opportunities for professional development and training.
• Supportive work environment focused on servant leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees