Patient Access Liaison 1 - NHMP Norwalk Oncology, Norwalk, CT

Nuvance Health Med Practice CT•Norwalk, CT

65d•$17 - $31•Onsite

About The Position

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. When you join our growing, multi-specialty medical practice, you can enjoy the advantages of being a part of a large health system while working in a more intimate setting than a hospital. You can build relationships with patients over time as you take advantage of opportunities for more team building, socialization and work-life balance. We offer a range of outpatient practices, including primary care, oncology, neurology, gastroenterology, endocrinology, OB/GYN, bariatric, surgical, cardiology and infectious diseases. Join the Nuvance Health medical practice and be part of a collaborative team in an environment of open communication and unwavering compassion. Title: Patient Access Liaison 1 - NHMP Norwalk Oncology, Norwalk, CT - Full time/40 hours, 8-hour shifts, 8:30am - 5:00pm, Monday - Friday. Summary: This position performs the registration function for patients entering the health care organization through outpatient and/or Laboratory outreach services. In addition to registration, this position is also responsible for order entry, specimen labeling, and customer service functions.

Requirements

High School Diploma/GED
Data entry required.
Minimum Experience: zero to six months

Nice To Haves

Associate degree preferred.

Responsibilities

Responsible for greeting patients promptly and in a friendly manner. Verifies patients in system(s) and provides direction based on review of orders and patient needs. Acknowledges and assists patients with special needs and respects confidentiality.
Accurately identifies patient and performs registration functions including obtaining all required information & necessary signatures & consents to aid in securing payment for services rendered. Scans documents as needed. Collects payments, as needed.
Acts as a Laboratory customer service representative while providing service. Responds to telephone calls according to customer service standards and directs patients appropriately. Works with scheduling system to ensure patients are cared for in a timely manner.
Ensures maximum utilization of resources. Works independently if needed at off-site locations.
Enters/releases testing orders in the Cerner LIS and other systems as needed. Reviews orders for accuracy to include but not limited to correct ordering physician, patient location and specimen integrity.
Alerts appropriate personnel and follows established protocols in operational situations to prevent crisis & service delays.
Maintains records and files on a daily basis, including patient logs & various department activity logs as needed.
Promotes and maintains working relationships within a multi-skilled team environment to facilitate team visions & goals/teamwork.
Participates in education opportunities, staff meetings & in-services as scheduled. Reviews minutes of meetings not attended.
Employee is responsible for following the policies and procedures related to WCHN compliance protocols.
Fulfills all compliance responsibilities related to the position.
Performs other duties as assigned.