Patient Access Lead

UnityPoint Health • Marshalltown, IA

78d

About The Position

A Lead Admitting Tech is responsible for overseeing daily registration and appointment processes as outlined by UPH-Marshalltown registration standards and policies. This position includes monitoring staffing needs, delegating work, account denials/error management, resolving patient issues, and POS collections. Additional responsibilities include working collaboratively with Patient Access Supervisor and Manager, Patient Access Leads, Outpatient/Scheduling staff, Physicians, Physician offices, and UPH-Marshalltown ancillary departments.

Requirements

• High School Diploma or equivalent
• 1 year Front desk experience in hospital and/or medical office setting
• Use of usual and customary equipment used to perform essential functions of the position.

Nice To Haves

• Associates Degree or related Medical field certificate/degree.
• Insurance billing.
• Medical terminology.
• Hospital registration/scheduling experience.
• Valid driver’s license when driving any vehicle for work-related reasons.

Responsibilities

• Actively involved with overseeing Patient Access staff registration and appointment scheduling processes while adhering to UPH Registration standards.
• Primary resource for Patient Access department. Will assist UPH-Marshalltown Patient Access staff when on weekend call rotation.
• Assists with new employee selection process, orientation, disciplinary guidance, and ongoing training support for staff.
• Will assist in managing staffing fte's and department expenses to remain at, or below budget.
• Weekend and Holiday 'on call' rotation.
• Will prepare and oversee UPH-Marshalltown Patient Access schedule and staffing needs.
• Will partake in regularly scheduled Lead meetings to discuss issues, concerns, and department opportunities.
• Correctly enters patient demographic, insurance information, and obtains signatures on all required forms.
• Responsible for obtaining physician orders, scanning orders and/or transcribing them into EPIC/Paragon when required.
• Verifies insurance eligibility within EPIC/Paragon and accessing on-line resources.
• Confirms if an insurance authorization is required per insurance specific requirements.
• Maintains competency using EPIC estimator tool for all contracted insurance plans.
• Collects the self-pay portion of a patient’s out of pocket expenses at the time of registration.
• Post payment to account and balance cash drawer at the end of each shift.
• Works collaboratively as a team to meet defined monthly UPH Point of Service collection goals.
• Proficient with hospital billing workques to resolve timely.
• Identifies patients who are self-pay status or those who may need financial counseling assistance.
• Places patients, customers and other individuals that we service as a top priority.
• Takes accountability for completing work functions in a timely manner and audits own work for accuracy and completion.
• Completes cross-training in all areas of the department / campus.
• Demonstrates a willingness to meet the department work schedule and willingly picks up additional shifts when necessary.
• Uses good judgment in making decisions and demonstrates this with diplomacy.
• Completes other job functions in between registrations to maximize productivity.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services.
• Uses AIDET principles to greet patients and visitors in a positive and courteous manner.
• Remains sensitive and empathetic to patients, relatives, and guests.
• Answers questions about the registration process and provides information to others as needed.
• Anticipate the need to assist co-workers and adapt to staff coverage in any registration area or site.
• Proficient with Hospital Billing and Professional Billing workques, as well as denial management opportunities.
• Responsible for overseeing patient workques to insure accounts worked timely and accurately.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• Pet insurance
• Early access to earned wages with Daily Pay
• Tuition reimbursement
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED