Patient Access Lead, Night Shift

Guidehouse•Ventura, CA

34d•$49,000 - $81,000

About The Position

Essential Functions and Responsibilities: Registration - Accurate collection of demographic data and explanation of required documents to patients at the time of registration. Collection and Insurance - Accurate documentation of insurance information. Assists patients with explanation and collection of co-payments and self-pay deposits. Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital. Oversees operations in the absence of Department Supervisor. Demonstrates a positive attitude and serves as a role model for staff. Works closely with the Department Supervisor in the following areas: Monitoring completion of timecards. Employees' attendance records. Schedule- all shifts Daily monitoring of all admissions and registration to assure all forms are signed and all insurance have been verified and authorized, and all demographics information is completed. Assists with training of all newly hired employees. Assists with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required. Meets with patients to resolve questions regarding their billing statements. Provides financial counseling and assist patients with payment options. Assist with account reconciliation and merges. Assist with patient escalations. Support frontline operations as needed (e.g. staff shortages). Assist Supervisor with frontline staff assignments/station assignments. Support varied shifts as needed. Assist patients with the completion of Medi-Cal applications. Maintain and reconcile cash balances. Research billing inquiries from the Business office. Performs other duties as assigned. In the absence of the Patient Access Supervisor may oversee the day to day operations of the Admitting department including scheduling.

Requirements

High school diploma or equivalent
3-5 years of prior relevant experience

Nice To Haves

Bilingual in Spanish

Responsibilities

Registration - Accurate collection of demographic data and explanation of required documents to patients at the time of registration.
Collection and Insurance - Accurate documentation of insurance information.
Assists patients with explanation and collection of co-payments and self-pay deposits.
Maintains a positive working environment and high morale that reflects the philosophy of the service area and Community Memorial Hospital.
Oversees operations in the absence of Department Supervisor.
Demonstrates a positive attitude and serves as a role model for staff.
Works closely with the Department Supervisor in the following areas:
Monitoring completion of timecards.
Employees' attendance records. Schedule- all shifts
Daily monitoring of all admissions and registration to assure all forms are signed and all insurance have been verified and authorized, and all demographics information is completed.
Assists with training of all newly hired employees.
Assists with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required.
Meets with patients to resolve questions regarding their billing statements.
Provides financial counseling and assist patients with payment options.
Assist with account reconciliation and merges.
Assist with patient escalations.
Support frontline operations as needed (e.g. staff shortages).
Assist Supervisor with frontline staff assignments/station assignments.
Support varied shifts as needed.
Assist patients with the completion of Medi-Cal applications.
Maintain and reconcile cash balances.
Research billing inquiries from the Business office.
Performs other duties as assigned.
In the absence of the Patient Access Supervisor may oversee the day to day operations of the Admitting department including scheduling.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program