Patient Access Lead - Manning Family Children's Emergency Department Veteran's Blvd

LCMC Health•New Orleans, LA

About The Position

Your job is more than a job You’re ready to find your fire. Let us help you feed your leadership flame. As a Patient Access Lead, you provide a vital administrative role to every patient’s well-being at LCMC Health. You lead by example as you ensure the efficient and effective scheduling, registering, and admission of patients, ensuring accurate patient demographic information and compliance to liability collection techniques. You’re a champion multitasker, cross-training, supporting, and leading as you oversee shift assignment, staff movement to meet patient/provider demand, and point-of-service/patient-facing interaction. You recognize issues, resolve them, and recommend improvement initiatives. You present a polished and professional attitude as you interact with patients, doctors, pharmacies, nurses, and other clinic or hospital personnel. You have that first-things-first vibe thinking first to understand then to be understood. You’re ready to lead and we’re ready to develop and foster future leaders like you. It’s a win-win. Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this patient access lead role.

Requirements

High School Diploma/GED or 3+ years of customer service or healthcare experience.

Responsibilities

Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time.
Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up.
Register patients by entering accurate demographic, financial class, insurance information and revise errors.
Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate
Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed.
Schedule and reschedule appointments for patients as needed.
Ensure all required forms and paperwork are completed and patient/guarantor signs all applicable documentation, such as consents and financial assistance loan application.
Complete messages for providers as needed using the In-Basket messaging system.
Update EMR with documentation to communicate any information related to the status of a patient account.
Perform financial analysis and inform patient of financial responsibility, liability due, including prior balances and estimates for scheduled service.
Balance cash drawer daily and accounts for shortages/overages/account posting errors and report unreconciled monies/deposits to supervisor.
Make debit/credit adjustments as necessary; forward necessary backup documents to lead and/or general accounting for review
Prepare cash log at the end of the shift, ensuring accuracy and completeness of cash register items.
Assist in the on-boarding of new hires and the ongoing training of peers
Participates in continuous process improvement initiatives and provide feedback to managers and supervisors.
Assign staff as needed, cross-train and cross-cover for personnel performing similar job functions both within and outside the department.