Patient Access Lead (Einstein Montgomery Emergency Department)

Jefferson Health Plans

11d • Onsite

About The Position

Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Requirements

• High School Diploma or GED
• 3 years of patient registration experience

Responsibilities

• Provides day-to-day support to Patient Access Representatives.
• Acts as a subject matter and technical expert.
• Ensures that staff offer a positive patient experience to patients and families.
• Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership.
• Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity.
• Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees