Patient Access Lead

Mercy Health System • Crystal Lake, IL

94d

About The Position

The Patient Registrar position is a full-time role located at the Crystal Lake Campus, requiring 40 hours per week on the 2nd shift, with hours varying between 12 PM and 10:30 PM across four 10-hour shifts. The role involves planning and supervising activities within the Office of Patient Access Management, developing and updating department workflows, and coordinating activities to maintain efficient workflow. The Patient Registrar will monitor the quality of work performed, interview, train, supervise, and evaluate employees, and maintain equipment and supplies for the department. Additionally, the position participates in process improvement activities and makes recommendations for new or revised policies, procedures, and workflows. The role requires knowledge of all software systems and an understanding of Mercyhealth policies and procedures pertinent to operations, as well as revenue cycle operations. The assigned departments include all access areas such as Hospital Registration, Financial Resource Specialists, Registration Specialists, Precertification Specialists, Patient Access Specialists, Training Specialists, and Seniors Program Coordinators. This position will also provide dotted line oversight to other front-end operations such as reception and patient service representatives in conjunction with clinic and hospital leadership.

Requirements

• High school diploma or equivalent preferred.
• Associates degree in a business or healthcare field preferred.
• Two years of patient access, revenue cycle or other healthcare experience required, with emphasis in access services, POS collections, registration, scheduling, insurance verifications/authorization or customer service preferred.
• One year prior leadership related experience required.
• Certification related to health care revenue cycle (EPIC, AAHAM, NAHAM, HMFA, etc.) or an equivalently designated certification approved by management within 1 year of hire.

Responsibilities

• Organizes work to achieve maximum efficiency.
• Plans work assignments to meet deadlines and priorities.
• Monitors quality of work by conducting audits of departmental outputs and ensures all associated processes are followed.
• Monitors and ensures that all workqueues related to department functions are worked within the established guidelines.
• Monitors petty cash, deposit pickups and change requests and ensures that all cash handling and compliance procedures are being followed.
• Revises, develops and implements policies and procedures to maintain proper workflow for Patient Access teams.
• Assists supervisor or manager in educating staff of any changes pertinent to their roles.
• Completely performs functions of the assigned staff and is a subject matter expert for frontline access operations.
• Provides department orientation and coordinates training for all new or established partners within the Patient Access team.
• Thinks critically about department operations and implements improvements.
• Participates in process improvement activities and makes recommendations for new/revised policies, procedures and workflows.
• Collaborates and communicates with other departments to solve cross-departmental issues and conflicts.
• Provides daily oversight of activities of partners and provides input to performance evaluations.
• Conducts employee review with presenting and discussing pertinent review findings and recommendations.
• Provides high level service recovery to assist with the follow up on patient billing concerns/complaints.
• Coaches and supports Patient Access team members on analysis and decision-making methods and tools.
• Conducts ongoing training sessions for employees related to Patient Access and front-end operations.
• Evaluates training needs and registers staff as needed.
• Approves ordering of supplies.
• Provides advice and consultation to employees concerning office objectives and policies.
• Reviews and updates educational material to ensure partners have current resources.
• Provides feedback to outside departments related to Patient Access and Revenue Cycle policies and procedures.
• Maintains department schedules, staff time off and attendance, approves payroll.

Benefits

• Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
• Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
• Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees