Patient Access Lead Representative-Flaget Nights

Conifer Revenue Cycle Solutions • Bardstown, KY

110d

About The Position

Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports, drive team performance accountability, leads shift Patient Access Operations, collaborates with Department leaders in process and operational excellence.

Requirements

• High School Diploma or GED required
• 2-4 year college degree in Business, Accounting, Medical Administration or related area preferred
• 2 - 4 years experience in medical facility, health insurance, or related area
• 3- 5 years experience in Patient Access preferred
• 1 - 2 years in supervisory or lead role preferred
• Minimum typing skills of 35 wpm
• High level working knowledge of all Software, programs and equipment, including PCs
• Knowledge of function and relationships within a hospital environment preferred
• Advance Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Advanced Understanding of Third Party Payor requirements preferred
• Advanced Understanding of Compliance standards preferred
• Advanced Patient Liability Collection performance and high achievement in productivity
• Must be cross trained in all Patient Access service areas
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
• Builds and maintains collaborative relationships with both internal and external Clients

Nice To Haves

• Identifies opportunities to improve patient relations and shorten the time it takes to handle registration processes

Responsibilities

• Greeting customers following Conifer Standards of Care
• Provides world-class customer service
• Completes full patient registration at date of service
• Adheres to financial & cash control policies & procedures
• Thoroughly explains and secures Hospital & patient legal forms
• Scans Protected Health Information
• Creates and files patient information packets/folders for upcoming Hospital services
• Schedules diagnostic and/or surgical procedures
• Conducts physician office/patient interviews
• Explains hospital procedure guidelines and policies
• Coordinates with clinical departments on schedule modifications
• Provides full patient financial counseling, education & referrals
• Employs and completes all patient liability collection escalations
• Performs Hospital cash reconciliation & secured payment entry
• Secures medical necessity checks/verification
• Verifies insurance, benefits, coverage & eligibility
• Completes assigned registration financial clearance work lists activities
• Obtains insurance authorizations for scheduled & unscheduled Hospital services
• Secures inpatient visit notification to payors
• Performs thorough analysis of admission discharge transfers (ADT)
• Completes departmental operational reports based on team performance accountability
• Leads shift Patient Access Operations
• Collaborates with Department leaders in process and operational excellence

Benefits

• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED