Patient Access Lead ED - Waynesboro - Evening

Wellspan Health•Waynesboro, PA

61d•Onsite

About The Position

General Summary Oversees the daily operations of the Emergency Department of the Patient Access Department. Supervises work activities of assigned staff. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner. Provides support to Manager/Supervisor. Shift Full Time, 2:30p-11p. Weekend Rotation. Holiday Rotation. Duties and Responsibilities Essential Functions: Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.) Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities Works independently to troubleshoot technical issues and resolve personal conflicts. Provides feedback to supervisor for performance evaluations. Actively participates in the interview process for open positions for departments. Assists in the coaching and development of staff and implementing corrective action plans if necessary. Oversees training in general of new hires and implements new initiatives with current staff. Promotes the active engagement of all employees and supports recognition of staff accomplishments. Assists supervisor with projects as needed. Common Expectations: Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement. Ability to work with clinical and non-clinical staff Assists in developing, establishing and maintaining policies, procedures and standards. Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement. Enhances professional growth and development through participation in educational programs, current literature, and workshops. Requires flexibility in schedule as needed. On Call rotations may be required when applicable. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Requirements

High School Diploma or GED Required
1 year Relevant experience Required
Excellent customer service, communication and interpersonal skills
Serves as an on-call contact for coverage on an as needed basis

Nice To Haves

Demonstrated leadership potential Preferred
Certified Healthcare Access Associate within 1 year Required
Become fully trained on trauma/TAT policies and procedures within 6 months of employment where deemed necessary.
Appropriate certification, as required Upon Hire

Responsibilities

Serves as the registration super-user and shift lead in the Emergency Department, supporting Patient Access staff and multi-disciplinary colleagues in matters of registration protocols and process flows
Oversees daily operations of Emergency, Trauma Center and Labor and Delivery Department
Performs duties as a working staff member and serves as a registration system super-user. (registering patients, collection of co-pays, real-time feedback, insurance verification etc.)
Coordinating staffing and work assignments during the shift, real-time monitoring of registration performance
In the absence of the team supervisor, serves as the primary leader for the team, and assists in re-assigning staff in response to census needs and changing priorities
Works independently to troubleshoot technical issues and resolve personal conflicts.
Provides feedback to supervisor for performance evaluations.
Actively participates in the interview process for open positions for departments.
Assists in the coaching and development of staff and implementing corrective action plans if necessary.
Oversees training in general of new hires and implements new initiatives with current staff.
Promotes the active engagement of all employees and supports recognition of staff accomplishments.
Assists supervisor with projects as needed.
Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
Ability to work with clinical and non-clinical staff
Assists in developing, establishing and maintaining policies, procedures and standards.
Identifies patient needs and assists in the development and implementation of customer service initiatives.
Evaluates outcomes to facilitate continuous process improvement.
Enhances professional growth and development through participation in educational programs, current literature, and workshops.
Requires flexibility in schedule as needed.
On Call rotations may be required when applicable.
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation