Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

Southcoast Health System, Inc. • New Bedford, MA

133d • $16 - $27

About The Position

Join Southcoast Health, a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Revenue Cycle Specialist Front-End to handle patient registration, insurance verification, pre-registration, and point of service collections. This role ensures accurate patient data and educates patients on their financial responsibilities. The position requires on-site coverage at public arrival desks and the Emergency Department, and involves collaboration with clinical and revenue cycle teams. Southcoast Health is committed to providing a culture of well-being that embraces diversity and offers competitive pay and comprehensive benefits.

Requirements

• Completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication and interpersonal skills.
• Strong computer skills including medical-based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manager) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and COVID-19 or exempt for medical or personal reasons.

Nice To Haves

• Experience with third party payers in a healthcare setting.
• Certification in healthcare access management.

Responsibilities

• Handle patient registration and insurance verification.
• Perform pre-registration and point of service collections.
• Ensure accurate patient data and educate patients on financial responsibilities.
• Manage financial counseling referrals and Medicare compliance forms.
• Oversee valuables management and morgue coordination.
• Provide customer service and ensure regulatory compliance.
• Collaborate with clinical and revenue cycle teams.
• Provide on-site coverage at public arrival desks and the Emergency Department.

Benefits

• $900 new hire sign-on bonus for this position.
• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package.
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance / Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees