Patient Access I - Central Scheduling Unit
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position is responsible for scheduling patient appointments in a call center environment. After 4-6 months of training, employee will be able to work in a hybrid/remote position.
Requirements
- High School Diploma or Equivalent required
- experience in a healthcare setting, with a focus on patient access and registration or call center 2-3 years preferred
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Responsibilities
- scheduling patient appointments in a call center environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
