Patient Access Financial Counselor Coordinator

Nashville General Hospital • Nashville, TN

321d

About The Position

The Financial Coordinator is responsible for providing patients with a positive financial experience by helping patients navigate and understand insurance benefits and potential financial liability. The Financial Coordinator is the patient’s point of contact for financial assistance questions. The Financial Coordinator works in the capacity of a Cashier and collects payments, sets up payment arrangements as appropriate, creates estimates, advises patients in person and over the phone on their insurance benefits and coverage, and prepares the daily deposit. The Financial Coordinator serves as a liaison between the billing office and performs registration as volumes fluctuate. Independent judgment and decision making is required to address the full range of tasks and responsibilities. The position requires the ability to plan, schedule and organize numerous tasks that directly impact hospital and physician reimbursement. This position represents NGH and the Revenue Cycle team by adhering and upholding the NGH Mission, Vision, and Values, and NGH Service Performance Standards in providing the highest quality service. They will support their co-workers, engage in positive interactions, and provide helpful assistance in anticipating and responding to the needs of our customers.

Requirements

• Minimum associate's degree in Business, Finance, Healthcare Administration or related field or 5 plus years equivalent experience, Bachelor's preferred.
• Two (2) years of Patient Access experience in Registration, Scheduling, Billing or Revenue Cycle required.
• Functional knowledge of personal computers, basic PC application programs including word processing, spreadsheets, Microsoft Office and Excel required.
• Medical database and medical terminology knowledge required.
• Bilingual preferred (Spanish).

Responsibilities

• Reconciles payments daily and prepare deposit to ensure that they are available by 2:30 pm so that the courier can take the deposit to the bank.
• Set patients up on payment plans as needed.
• Partners with billing vendor to ensure self-pay patients make payment arrangements prior to services being rendered.
• Pre-Register high-dollar accounts so payment arrangements can be made, and payment can be obtained prior to date of service.
• Calls patients to review financial obligations pre- or post- service.
• Provides oversite and training on proper use of cash boxes and Change cash box and logs.
• In conjunction with the business office and Meharry Clinic leadership, helps patients and families understand bills and monies owed.
• Helps register and admit patients when other registration areas are delayed.
• Perform Status Changes.
• Review daily IP, ER, Surgery and OP admissions that are Self Pay.
• Responsible for financially clearing patients in OP Registration, hospital bedside and/or in the Emergency Department.
• Calculates and collects up-front payments appropriately for all patients.
• Assists in data gathering for financial reporting.
• Works with QA Coordinator(s) and Team Leads daily regarding insurance plan updates and status changes that might impact a patient’s financial responsibility.
• Set up arrangements for patients to pay off any outstanding balances.
• Create detailed notes in the system to reflect all actions performed on an account.
• Assist the Revenue Cycle to reduce unbilled accounts by working assigned queues, eReq, and /or worksheets.
• Serve as a backup to registration when business needs require.
• Works with patients and visitors that speak foreign languages while providing a private space for them to use while using Translation Tools.
• Performs other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance within first 31 days of employment.
• Programs to reduce share of deductible and total out-of-pocket expenses.
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays).
• Short and Long-Term Disability - up to 60% of eligible weekly pay.
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
• Retirement Plan - eligible up to IRS max limits and includes company contribution.
• Shift and Weekend Differential Pay Offered on Nights and Weekends.
• Tuition Reimbursement for employee and dependents.
• 12 paid holidays - any holiday worked is another holiday banked.
• Flexible Spending Accounts.
• Onsite Gym.
• Free Parking for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree