Patient Access Facility Lead, FT, Split Shift

Prisma Health • Clinton, SC

190d

About The Position

The position involves performing functions of moderate to difficult complexity with high visibility and high risk from a compliance and regulatory standpoint. The role assists management with training, orienting, and monitoring the day-to-day performance of team members to ensure departmental policies and processes are being followed. Responsibilities include daily cash handling procedures, assisting with the development of team member schedules, and registering patients. The individual will act as a Subject Matter Expert for the department.

Requirements

• High School diploma or equivalent OR post-high school diploma/highest degree earned.
• Four (4) years hospital admissions, billing and/or credit/collections experience.

Nice To Haves

• In lieu of education and experience detailed above, four (4) years in a service-related position with two (2) years in a lead capacity.
• In lieu of education and experience detailed above, an Associate degree and two (2) years of experience may be considered.
• In lieu of education and experience detailed above, Bachelor's degree plus one (1) year experience may be considered.

Responsibilities

• Ensure all team members are knowledgeable and compliant with Prisma Health's values.
• Interview patients or other sources to obtain complete and accurate patient demographic and financial information.
• Collect and record information that supports the clinical team with health equity and social determinants of healthcare.
• Perform routine account analysis and problem solving, alleviating difficult situations and handling patient inquiries.
• Act as a preceptor to ensure team members are equipped to complete efficient registration processes.
• Ensure compliance with the provision of documents and forms as required by regulation.
• Maximize collections and minimize bad debt by providing estimated costs for patient responsibility at time of service.
• Collaborate with Patient Access Leadership to coordinate team member schedules.
• Provide education to inform team members of relevant changes and developments in payor requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees