Patient Access Division Manager (ED)

DCH Health System-posted 3 months ago
Full-time
Tuscaloosa, AL
1,001-5,000 employees
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The Patient Access ED System Manager oversees and standardizes all registration-related functions and processes across the Emergency Departments at Regional and Northport Medical Center, in addition to all Patient Access functions at Fayette Medical Center. This role ensures efficient, accurate, and compliant registration operations while optimizing patient flow, staffing, training, and financial performance.

  • Coordinates and standardizes registration functions across all emergency departments, ensuring consistency and efficiency.
  • Establishes and maintains best practices for patient registration, discharge, and financial liability across all locations.
  • Oversees staffing levels, scheduling, and resource allocation to ensure department needs are met while maintaining productivity standards.
  • Evaluates and maintains adequate equipment and technology to support smooth registration processes.
  • Directly supervises registration leadership and holds them accountable for performance outcomes.
  • Ensures all staff are properly trained, capable, and proficient in registration workflows, insurance verification, point-of-service collections, and compliance standards.
  • Monitors staff performance, provides coaching and development opportunities, and ensures adherence to key performance indicators (KPIs).
  • Implements and maintains effective point-of-service (POS) collection strategies to meet financial targets.
  • Monitors financial performance, ensuring registration and collection processes align with revenue cycle goals.
  • Reviews and enhances processes to maximize efficiency, accuracy, and reimbursement.
  • Directs and coordinates the patient discharge process, ensuring a smooth and efficient experience.
  • Works closely with clinical and financial teams to reduce delays and enhance patient throughput.
  • Ensures all registration activities adhere to hospital policies, regulatory requirements, and industry best practices.
  • Tracks, analyzes, and reports key performance metrics to identify opportunities for improvement.
  • Implements continuous process improvements to enhance accuracy, efficiency, and patient satisfaction.
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook.
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.
  • Three years of Admissions/Access/Billing experience with proven results in key performance metrics.
  • Detailed knowledge of reimbursement and use of effective point of service collections required.
  • Must be able to interpret third party, private insurance coverages and hospital rates to patients.
  • Bachelor’s degree required, with higher education and/or specialized training preferred.
  • Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.
  • Computer based knowledge to effectively data mine is necessary.
  • Must be able to read, write legibly, speak, and comprehend English.
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