Patient Access Director

Insight•Chicago, IL

About The Position

WE ARE INSIGHT: At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now! General Summary: The Director Patient Access is responsible for administering coordinating and reviewing the performance of patient access functions across the organization including pre-registration, insurance verification, prior authorization, financial clearance, financial counseling, cashier and registration for hospital and clinic services. The incumbent is also responsible for addressing registration for hospital and clinic services. The incumbent is also responsible for addressing escalations from Centralized Scheduling, Administration, etc., which may include on-call availability outside core business hours (24X7). This leader seeks to identify and implement new and emerging strategies to increase efficiency, improve processes, increase point of service collections and enhance the patient’s experience. As part of achieving these goals, the Director Patient Access identifies opportunities to work with leaders in other areas-including corporate compliance, clinical services, case management, and our Michigan staff to ensure regulatory compliance, increase care coordination and improve process efficiency between department and entities. The Director Patient Access reports to the Director, Revenue Cycle and engages in successful collaboration with Insight employees and leaders. These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Mercy Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

Requirements

Excellent communication and interpersonal skills include the ability to negotiate and resolve conflicts and build teams
Demonstrated creativity and flexibility.
Ability to operate in high-pressure situations.
Excellent organizational skills
Ability to work collaboratively across Insight entities and disciplines.
Demonstrated commitment to patient- and family centered care.
Broad knowledge of modern health care administration practices and principles within a managed care environment and/or an academic medical center.
Effective analytical ability to develop and analyze options, recommend solutions to and solve complex problems and issues.
Demonstrated effective managerial and administrative leadership of clinical operations
Knowledge of principles and techniques used in negotiation as applied to service contracts and equipment purchasing.
Effective organizational, planning and project management abilities
Experience in financial and programmatic presentations.
Ability to function independently and deal with multiple, simultaneous projects.
Ability to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.
Ability to demonstrate a commitment to quality and excellence.
Effective leadership abilities: Ability to implement change in a positive, sensitive, and forward- thinking manner.
Planning and problem solving
Developing goals and objectives, and establishing priorities
Inspires confidence, appropriate risk taking and achievement of high standards.
Self-starter with a willingness to try new ideas
Positive, can-do attitude coupled with a sense of urgency.
Good judgment and ability to act decisively at the right time.
Ability to persuade others and develop consensus.
Effective communication skills both in written and verbal presentation with a communication style that is open and fosters trust, credibility and understanding.
Ability to effect collaborative and promote teamwork.
Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders.
Ability to create win/win solutions and relationships.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.