Patient Access / Customer Service

About the position

Grow your career with an employee-empowered health care organization who offers life-saving, innovative care. Our compassionate and skilled teams are what set us apart from other health care systems. Emory Healthcare is currently hiring Patient Access Engagement Liaisons for our Operator Services and Contact Center departments. Incentive pd $5,100 annually available, based on performance, resets each month.

Responsibilities

• Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.
• Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties.
• Answering phones efficiently, providing timely and courteous access to the system.

Requirements

• High School diploma or equivalent preferred.
• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.
• Must be able to maintain quality scores of 85% or above.
• Schedule adherence within established guidelines.
• Complete training exams with a passing score.
• Proficient in a minimum of 8 sections/skills.
• Proficient in all registration aspects.
• Ability to navigate multiple applications.
• Strong computer, writing and customer service skills.