Patient Access Coordinator

Hanger Prosthetics & Orthotics • Cleveland, OH

108d • Remote

About The Position

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service.

Requirements

• High school education or equivalent.
• A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
• Minimum good fit for the job, as determined by the a skills assessment.

Nice To Haves

• Experience in a medical office.
• Experience with EMR systems (NextGen).
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Ability to key 40 words per minute with accuracy preferred.

Responsibilities

• Welcome people as they enter the clinic.
• Communicate anticipated wait times and/or delays.
• Check-in our patients (including verification of demographic and insurance information).
• Complete patient registration from walk-in patients.
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.).
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Answer incoming calls.
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources).
• Assist RCM team as needed in obtaining missing/ additional information from patients.
• Maintain accurate and complete electronic healthcare records on our patients.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

What This Job Offers

• Job Type: Full-time
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED