Patient Access Coordinator

Rothman Orthopaedics•Orlando, FL

1d•$18 - $22•Remote

About The Position

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

Requirements

Must have 1+ years of high-volume call center experience
High School diploma or GED minimum education requirement
Intermediate computer skills required
Reliable, high-speed internet access and Wi-Fi connection required
Location: fully remote, but candidates must live within a 50-mile radius of Orlando, FL you will be required to pick up equipment from one of our Rothman Florida offices

Nice To Haves

Medical terminology knowledge highly preferred, though healthcare experience not required

Responsibilities

Answer inbound calls in a fast paced environment.
Acts as the first point of contact for patients needing assistance.
Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
Demonstrates professionalism and patience when handling calls.
Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
Escalates calls to Supervisor or other departments as necessary.
Answers questions regarding patient appointments.
Performs other duties and assists on additional lines as assigned by manager.
Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
Exemplifies the desired culture and philosophies of the organization.