Patient Access Coordinator (PAC)

St. Matthews Pharmacy•Oklahoma City, OK

6d•$22 - $25

About The Position

Make a Difference Every Day! Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives Join a Growing Company with Opportunity for Career Advancement Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose-to make a difference in the lives of those they serve, especially those affected by addiction. A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies. We are seeking a talented Patient Access Coordinator to join our team at St Matthews Pharmacy. The PAC serves as a dedicated, patient-facing resource embedded within behavioral health and partner clinics, focused on improving medication access, adherence, and overall patient outcomes. This role is responsible for guiding patients through the full medication journey-from onboarding and program education to ongoing engagement and refill coordination-while actively partnering with providers, pharmacists, and care teams to remove barriers to care and ensure patients receive timely, appropriate therapy. Unlike traditional pharmacy support roles, this position is relationship-driven and outcomes-focused, with a strong emphasis on: patient engagement prescription capture and retention coordination across providers, payers, and pharmacy teams The Patient Access Coordinator reports to the Director of Strategic Initiatives. Positon Details: Position is full time / Hourly Non Exempt Hours will vary ( Mon- Fri) May include occasional weekend day Pay rate $22.00hr-$25.00hr

Requirements

High school diploma or equivalent
Active Pharmacy Technician license in good standing (required for accreditation and compliance purposes)
2+ years of experience in healthcare, pharmacy support, care coordination, or patient-facing roles
Strong communication and relationship-building skills
Experience navigating insurance, prior authorizations, or healthcare systems
Ability to manage multiple priorities in a fast-paced, patient-focused environment
Strong attention to detail and ability to maintain accurate documentation
Ability to maintain strict confidentiality and adhere to HIPAA requirements
Valid driver's license and proof of auto insurance
Ability to perform limited pharmacy support functions under pharmacist supervision, as needed
Strong communication and interpersonal skills, with the ability to build trust with patients, providers, and care teams
Ability to engage effectively with patients in high-touch or sensitive situations, including behavioral health and substance use populations
Demonstrated empathy, emotional intelligence, and patient-centered communication
Strong organizational and time management skills, with the ability to manage multiple patients and priorities simultaneously
Ability to navigate complex healthcare systems, including insurance, prior authorizations, and pharmacy workflows
Problem-solving mindset with the ability to identify barriers and drive resolution independently
Ability to influence and collaborate across teams without direct authority
Self-motivated with the ability to prioritize, plan, and structure workdays effectively
High attention to detail with strong follow-through and accountability
Ability to maintain strict confidentiality and adhere to HIPAA requirements
The employee is regularly required to stand, walk, and sit, as well as talk and hear.
The employee is required to use hands to operate vehicles and office equipment.
The employee must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Light to moderate physical effort (lift/carry up to 30 lbs.) -Heavier weights with assistance.
Repetitive motions and/or prolonged computer use
Working at a fast pace, subject to many interruptions and both physical and mental stress

Nice To Haves

Experience in behavioral health or substance use disorder settings
Experience in specialty pharmacy, care coordination, or patient access roles
Familiarity with EMR systems, pharmacy systems, or healthcare technology platforms

Responsibilities

Patient Engagement & Education Serve as the primary point of contact for patients within assigned clinics
Educate patients on: Non-clinical medication information refill processes importance of adherence
Conduct proactive outreach, including: refill reminders follow-ups for missed fills or gaps in therapy
Build trust with behavioral health and substance use disorder populations through empathetic, stigma-free communication
Medication Access & Barrier Resolution Identify and resolve barriers to medication access, including: insurance cverage issues prir authorizations affrdability challenges
Coordinate with pharmacy, providers, and payers to: initiate and track prir authorizations facilitate therapy changes when needed cordinate delivery and refill needs
Prescription Capture & Growth Partner with clinic staff and providers to: increase prescriptin capture into St. Matthews Pharmacy through education on our program and options ensuring all patients are aware of St. Matthews as a pharmacy choice. ensure prescriptins are directed efficiently and appropriately
Monitor and act on: Patients at risk f gaps in therapy missed prescriptin opportunities delays in therapy initiatin patient leakage t outside pharmacies
Serve as a strong advocate for the pharmacy program within assigned clinics
Care Team Integration Collaborate closely with: prviders pharmacists case managers therapists clinic leadership
Support continuity of care by aligning: patient appintments medicatin readiness
Act as the bridge between clinic workflows and pharmacy operations
Financial Assistance & Patient Support Identify patients eligible for: manufacturer cpay assistance programs patient assistance prgrams qualifying fr need based financial relief
Assist with enrollment and ongoing support
Educate patients on cost expectations and available financial resources
Documentation & Outcomes Tracking Document all patient interactions accurately in designated systems
Track and monitor: adherence refill cmpliance interventin outcomes
Utilize data and trends to improve patient engagement and outcomes
Medication Coordination & Limited Delivery Support Coordinate medication readiness in alignment with clinic schedules and patient needs
Support movement of medications between pharmacy and clinic locations, as needed