Patient Access Coordinator Part-Time, Dr. Ryan Duncan, Westgate - Cool Springs
About The Position
Heritage Medical Associates is one of the largest independent, multi-specialty physician groups in Middle Tennessee. Founded on the principle of providing exceptional, patient-centered care, we serve communities across three counties with over a dozen convenient clinic locations in Middle Tennessee. Our commitment to clinical excellence, operational integrity, and compassionate care makes us a trusted name in healthcare delivery. The Patient Access Specialist provides centralized support for patient appointment scheduling, insurance verification, and referral coordination for department/specialty>. This role ensures accurate and timely processing to facilitate smooth access to care.
Requirements
- High school diploma or equivalent
- 3+ year’s experience in scheduling or patient access
- Knowledge of insurance verification and referral processes
- Ability sit/stand for 8 to 10 hours a day
- Ability to lift at least 10-15lbs
Nice To Haves
- Customer service or call center experience preferred
- Detail-oriented and comfortable with data entry and systems
- Strong customer service and problem-solving skills
- Strong communication, interpersonal and organizational skills
- Experience using EPIC EHR or AllScripts
Responsibilities
- Provide support and training to Patient Access Specialists
- Monitor call queues and response times
- Resolve escalated scheduling and access issues
- Collaborate with insurance and clinical teams
- Recommend process enhancements for scheduling workflow
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
