Patient Access Coordinator

Hanger•Indianapolis, IN

20d

About The Position

Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role, you'll play a pivotal role in ensuring seamless communication between hospitals, skilled nursing facilities, patients, and clinical staff—most of which takes place via email, fax, text, and phone. Strong organization and multitasking abilities needed. This will also act as a “Float” role for the Indianapolis area clinics, providing coverage for PTOs, sick time, etc on an as-needed basis. Mileage reimbursement is provided.

Requirements

High school diploma or equivalent combination of education and experience required.
Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
Less than one year of customer service, administrative or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Experience in a receptionist position or experience with medical front office procedures preferred.
Understanding of Alpha filing system.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Responsibilities

Manage correspondence with hospitals, skilled nursing facilities, and patient care teams via email, fax, text, and phone.
Serve as a communication hub for patients, nurses, and providers across 10+ clinics and 25 facilities (and growing).
Follow up on outstanding items, documentation, and orders to ensure timely completion.
Navigate complex insurance processes and requirements
Maintain detailed, organized records
Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Ensure accurate and complete electronic health records for all patients.