Patient Access Coordinator

BMC Software • Boston, MA

19h • Onsite

About The Position

Provides secretarial and office clerical support to a team of physicians, nurses and other healthcare providers within the Labor & Delivery unit. The role involves greeting patients and family members, registering patients, answering and directing telephone calls, obtaining and verifying insurance information, scheduling appointments, and updating patient dispositions. The Patient Access Coordinator serves as the unit's centralized focus of administration, information, and communications during the assigned shift, performing other duties as needed. Working at Boston Medical Center is presented as an opportunity to contribute to its mission of providing exceptional and equitable care to all, with the center being a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change. BMC is dedicated to improving community health and extends its mission to employees, fostering a strong sense of teamwork and support.

Requirements

• Requires a high school education or GED.
• Work requires demonstrated competence to effectively speak, read, and write English.
• Work requires the ability to accurately interpret and utilize medical terminology and abbreviations.
• Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.) and hospital-wide systems such as SEM, IDX, SDK, etc.
• Ability to use and troubleshoot basic office equipment.
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.
• Work requires physical ability to meet core job requirements in accordance with practice setting demands for the patient populations regularly served.
• BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

Nice To Haves

• Multilingual skills (beyond that of English) in languages appropriate to the patient populations served by the Boston Medical Center are preferred.

Responsibilities

• Provides secretarial and office clerical support to a team of physicians, nurses and other healthcare providers within the Labor & Delivery unit.
• Greets patients and family members
• registers patients
• answers and directs telephone calls
• obtains and verifies insurance information
• Schedules appointments
• updates dispositions of patients
• Serves as the unit's centralized focus of administration, information, and communications during the assigned shift.
• Performs other duties as needed.

Benefits

• generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy)
• contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• earned time cash out
• paid time off
• career advancement opportunities
• resources to support employee and family wellbeing

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees