Patient Access Coordinator

Medical University of South Carolina • Charleston, SC

1d

About The Position

The Patient Access Coordinator at MUSC reports to the Supervisor Patient Access Coordinator. Under indirect supervision, the Patient Access Coordinator offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers and acts as a liaison between the patient and the hospital care team. This role promotes informed decision-making and timely access to quality patient care while providing a vital link to communication between multidisciplinary providers during their treatment planning. The Patient Access Coordinator performs specific functions requiring specialized education or training in advanced scheduling to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment, ability to manage referral authorization processes, informed of financial and drug assistance resources, and other complex scheduling methods. High school diploma and three years related healthcare experience or an associate's degree and two years related healthcare experience or a Bachelor's degree and one-year healthcare related experience. Epic, Medical Office experience, call center experience, medical terminology, and knowledge of insurance preferred. Proficiency with MS Office Suite (Word, Excel and PowerPoint). Must have expertise in MS Outlook and must understand meeting and calendar functions. Organizational, time management, problem problem-solving skills required. Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy; excellent interpersonal, organizational, and written and verbal communication skills required; highly detail oriented; ability to exercise good judgment in decision-making. Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy; professional maturity; high degree of honesty, integrity, and confidentiality; ability to work with individuals in a tactful diplomatic manner that enhances the image of the office. High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree; previous healthcare experience preferred. Typing speed of 35CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter. Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Requirements

• High school diploma and three years related healthcare experience or an associate's degree and two years related healthcare experience or a Bachelor's degree and one-year healthcare related experience.
• Proficiency with MS Office Suite (Word, Excel and PowerPoint).
• Must have expertise in MS Outlook and must understand meeting and calendar functions.
• Organizational, time management, problem problem-solving skills required.
• Must have the proven ability to schedule and coordinate complex follow-up appointments and ensure accuracy
• excellent interpersonal, organizational, and written and verbal communication skills required
• highly detail oriented
• ability to exercise good judgment in decision-making
• Ability to work efficiently and effectively under deadline pressures and to simultaneously handle multiple assignments and projects with speed and accuracy
• professional maturity
• high degree of honesty, integrity, and confidentiality
• ability to work with individuals in a tactful diplomatic manner that enhances the image of the office.
• High school diploma and two years of administrative experience or Associate's degree and one year medical experience or a Bachelor's degree
• Typing speed of 35CWPM and computer experience required.
• Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations.
• Continuously seeks self-improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.).
• Maintains Age Specific Competency based on the age and developmental stage of the patient population for their service.
• Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi-line phone system, and typewriter.
• Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.
• Ability to see and recognize objects close at hand or at a distance.
• Ability to match or discriminate between colors.
• Ability to determine distance/relationship between objects; depth perception.
• Ability to maintain hearing acuity, with correction.
• Ability to perform gross motor functions with frequent fine motor movements.
• Ability to work in a latex safe environment.
• Ability to maintain tactile sensory functions.
• Ability to be qualified physically for respirator use, initially and as required.

Nice To Haves

• Epic
• Medical Office experience
• call center experience
• medical terminology
• knowledge of insurance preferred
• previous healthcare experience preferred.
• EPIC, Medical Terminology, and knowledge of insurance preferred.
• Certified Healthcare Access Associate, Certified Revenue Cycle Representative or Administrative Professional Certification Preferred.

Responsibilities

• offers individualized assistance to patients and caregivers to assist in overcoming healthcare system barriers
• acts as a liaison between the patient and the hospital care team
• promotes informed decision-making and timely access to quality patient care
• providing a vital link to communication between multidisciplinary providers during their treatment planning
• scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management to include strategic overbooking and resource alignment
• ability to manage referral authorization processes
• informed of financial and drug assistance resources
• schedule and coordinate complex follow-up appointments and ensure accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level