Patient Access Coordinator

Cleveland Clinic • Rocky River, OH

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole. A caregiver in this position works primarily from 8:30am to 5:00pm and may cover a 7:00am or 8:00am start. Additional times include one 11:30am to 8:00pm shift if needed.

Requirements

• High School Diploma or GED
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others OR Associate Degree may substitute for one year of experience OR Bachelor's Degree may substitute for the experience requirement
• Requires frequent data entry, sitting, standing and walking.
• Normal or corrected vision, hearing and speech.
• Occasional lifting or pushing up to 25 pounds.
• Follows standard precautions using personal protective equipment as required.

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance, and assist in training patient service representatives.
• Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients, and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank.
• Produce reports as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED