Patient Access Coordinator
About The Position
The Patient Access Coordinator is responsible for coordinating all duties related to Registration/Patient Access Insurance Cash Collections Quality Compliance Customer Satisfaction and training support. The Coordinator role requires the demonstration of knowledge by the use of multiple systems complex payor requirements area specific knowledge and the ability to communicate in a professional and goal directed manner with patients internal customers and payers. Maintains knowledge of policies and procedures to support Patient Access Specialists as a first line resource/contact. Understands staffing patterns and supports the Supervisory Team to ensure coverage is appropriate at all times which will include working in multiple areas at the request of the Supervisory Team. The PA Coordinator will be required to audit processes and make recommendations using data and root cause analysis. Understands all Revenue Cycle and Patient Access Goals and is a role model for all staff Registration - Obtain and revise patient demographic insurance and account information to ensure payment and registration is correct. Trains and coordinates the work of Patient Access Registration staff. Receives funds issues receipts balances cash journals and makes deposits. Provides services in a way that maximizes satisfaction and loyalty of those served by Patient Access and maintains confidentiality of patient information. Maintains current working knowledge of Access policies and procedures. Performs area-specific support activities. In addition to the above job responsibilities, other duties may be assigned.
Requirements
- High School Graduate or Equivalent
- 1yr relevant Patient Access experience required
- Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills
- Attention to detail and ability to write legibly and compose messages clearly and concisely
Nice To Haves
- 3 yrs experience with Customer Service or Patient Access preferred.
Responsibilities
- Coordinating duties related to Registration/Patient Access Insurance Cash Collections Quality Compliance Customer Satisfaction and training support
- Demonstrates knowledge by the use of multiple systems complex payor requirements area specific knowledge
- Communicates in a professional and goal directed manner with patients internal customers and payers
- Maintains knowledge of policies and procedures to support Patient Access Specialists
- Understands staffing patterns and supports the Supervisory Team to ensure coverage is appropriate at all times
- Audits processes and make recommendations using data and root cause analysis
- Understands all Revenue Cycle and Patient Access Goals and is a role model for all staff
- Obtain and revise patient demographic insurance and account information to ensure payment and registration is correct
- Trains and coordinates the work of Patient Access Registration staff
- Receives funds issues receipts balances cash journals and makes deposits
- Provides services in a way that maximizes satisfaction and loyalty
- Maintains current working knowledge of Access policies and procedures
- Performs area-specific support activities
- Other duties may be assigned
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
- Paid Time Off, Long-term and Short-term Disability, Retirement Savings
- Health Saving Plans, and Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
