Patient Access Coordinator

Hanger Prosthetics & Orthotics-posted 6 months ago
Full-time • Entry Level
Remote • Waukesha, WI
Health and Personal Care Retailers
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With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

  • Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the 'front office' activities.
  • Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
  • Maintain excellent customer service relationships with patients and referral sources.
  • Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
  • Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
  • Ensure the privacy and security of protected health information per HIPAA rules.
  • Assist with patient follow-up as directed.
  • Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
  • Enter patient demographics and insurance verifications as appropriate.
  • Efficiently manage multiple phone lines.
  • Record written documentation that is clear, concise, and accurate.
  • File all patient charts and other documentation, following established guidelines.
  • Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Perform other duties or special projects as assigned.
  • High school diploma or equivalent combination of education and experience required.
  • Less than one year of customer service, administrative or related experience required.
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
  • Experience in a receptionist position or experience with medical front office procedures preferred.
  • Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
  • Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
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