Patient Access Coordinator II

ERC Pathlight • Denver, CO

1d • $20 - $24 • Hybrid

About The Position

This is by no means a “behind-the-scenes" role, as your work will help the company serve patients daily in a multitude of ways:
The Patient Access Coordinator II position performs all the day-to-day functions of a PAC I, but has the additional tasks of managing more complex insurance situations, engaging in more complex patient/family education and troubleshooting. The PAC II acts as a resource for new hires and PAC I's.

Requirements

• High school diploma or GED- REQUIRED
• 1+ years’ experience in insurance verification or financial counseling in a high-volume healthcare organization, preferred experience in behavioral health care- REQUIRED
• Must possess strong interpersonal skills and be an excellent, clear communicator both verbally and in writing and have a commitment to excellent customer service- REQUIRED
• Self-aware, manages conflict or difficult patient situations well, ability to deescalate and escalated patient/family situation, customer focused, collaborative- REQUIRED

Nice To Haves

• Associates degree
• Situational adaptability, instills trust, action oriented and strong sense of urgency, manages ambiguity, resilient, ability to influence, optimizes work processes, quality decision making, solution-oriented

Responsibilities

• Completes benefit checks, educating patients/families on their cost shares/policy, working closely with admissions teams to educate them on plan limitations/exclusions, marking patients financially viable or documenting what steps to take if not financially viable
• Attends any meetings deemed necessary by PAC Supervisor/Manager or joining various projects

Benefits

• We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.
• We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees