This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital. As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience.
Responsibilities
- Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
- Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
- Monitor screening equipment provided by BSW and follow respective workflows.
- Promptly report anything suspicious to Public Safety for further evaluation and response.
- Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
Requirements
- High School diploma or general education degree (GED) preferred.
- Must be at least 18 years of age and be able to pass a criminal background and drug screen.
- Must obtain immunizations and medical tests as required by Baylor Scott and White.
- Related customer service experience and/or training; OR equivalent combination of education and experience.
Nice-to-haves
- Knowledge of principles and processes for providing customers and personal services.
- Ability to read and write standard English language.
- Ability to multitask.
- Ability to prioritize tasks and remain calm in stressful situations.
- Ability to de-escalate and remain calm in stressful situations.
- Ability to work independently.
- Ability to perform general typing and/or basic computer skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
- Attention to detail and consistent adherence to safety protocols.
Benefits
- Voluntary Benefits
- Flex Pay
- 401k
- Paid Time Off (PTO)
- Medical, Dental, & Vision Insurance
