Patient Access Coordinator - Baylor, Scott & White Hillcrest

Towne Park • Waco, TX

135d • $18 - $18

About The Position

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

• High School diploma or general education degree (GED) preferred.
• Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott and White.
• Related customer service experience and/or training; OR equivalent combination of education and experience.
• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language.
• Ability to multitask and prioritize tasks.
• Ability to remain calm in stressful situations and de-escalate conflicts.
• Ability to work independently and perform general typing and/or basic computer skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by Baylor and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
• Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures.
• Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies.
• Ensure compliance with Visitor Management procedures and protocols.
• Monitor condition of physical area and promptly report anything below standard to management.
• Other duties as assigned.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED