Patient Access Coord I

Boston Medical Center•Brighton, MA

2d•$21 - $31

About The Position

Customer service liaison for the first impression of the medical center. Greets patients, accurately obtains all demographical information, obtains all regulatory data( HIPPA, Medicare, Mass Pro, JACHO, DPH, Emtala, Subscriber, Health Care Proxy), obtains appropriate signatures from patients along with providing patients with regulatory paperwork. Assures eligibility of insurance date along with collection of copays. Identifies the patient correctly through the EMPI search, and re verifies with patient including re-verification when bracelet is put on patient. Prints appropriate paperwork and escorts patient to location. Answers telephones, works on quality checks of registrations. Assists all hospital departments in facilitating the accurate registration of patients in order for areas to be able to do their job functions. Handles day to day bed placement including scheduled, urgent and emergency admission functions of admitting, transferring, discharging, including all death procedures. Works closely with scheduling and precertification areas within Patient Access.

Requirements

High School Graduate or G.E.D.
2-4 years in a health care setting with medical terminology and registration/check in experience is preferred.
Ability to multitask
Excellent customer service skills
Excellent communication skills

Nice To Haves

Some College preferred.
Insurance knowledge preferred.

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Obtains accurate patient information and enters into the Meditech computer system -Chooses correct medical record number -Verifies and updates all demographical information/date of birth-address-maiden name-social security number -Verifies and updates all insurance information -accurate reason for visit -accurate physicians-primary care-attending-referring -accurate locations and status -accurate services -accurate occurrence codes
Obtains all regulatory data -Health Care Proxy/advance directives - HIPAA Notices -Medicare secondary payer questions -Medicare rights/secure horizon/blue cross 65/secure horizons -race and ethnic background
Obtains accurate insurance information according to policies - obtains accurate insurance name/address/telephone number and identification number -checks eligibility for several insurances according to policies - verifies insurance in the computer
Obtains signatures according to policies -General consent of treatment -Hipaa receipt of privacy notice -Financial releases
Checks quality of own registrations daily -Runs revenue log daily- corrects and passes into assigned lead
Assigns beds for patients according to service and diagnosis -Keeps current census and accurate admission log -Performs transfers and activations in a timely manner
Shows respect for confidentiality at all times
Answers phones with name and department within 3 rings
Knows all down time procedures
Is knowledgeable on death process -obtains report of death -fills out organ bank sheet and reports death to organ bank (except for ED) -fills out death certificate -fills out death log
Cross trains to several different areas of Patient Access registration
Assumes Patient Access front desk responsibilities as needed
Follows all departmental policies and procedures
Assures area they are working in is stocked for next shift
Cleans off printers at end of shift
Cleans off faxes
Assures food is out of refrigerator weekly
Tells supervisor if supplies are low
Cleans area where worked daily
Throws all confidential papers in recycle bin